Welcome to Our Help Site

• How Do I Order?
• What is the minimum age to purchase our products online?

• Does VapeXpress Philippines collect and store users’ payment information?
• How is VapeXpress Philippines combating underage vaping?
• How long can I receive the money after applying for a refund?
• Is my account information safe?
• Under what circumstances will the VapeXpress online store cancel an order unilaterally?
• What payment methods do you support?
• What should I do if the online transaction prompts failure?

• Can I change my shipping address after the order is shipped?
• Can I make a change to an existing order?
• How can I track my order?
• How long can I receive my order?
• How to cancel my order?
• What do I do if my parcel is not delivered?
• What if the product I receive does not match my order or my package is lost?

See all articles in Shipping & Receiving →

• Can I enjoy after-sales services for the products on the official website when I buy them from other channels?
• Can I return my device or pod for refund?
• How long does the limited warranty last?
• How long is the shelf life of pod and disposable device?
• The vape pen is faulty. How to repair it?
• What does the limited warranty cover?
• What is NOT covered by the Warranty?

See all articles in Warranty & Maintenance →

• Are the YOOZ devices waterproof?
• Can I take the YOOZ device and/or YOOZ pod on an airplane?
• Do I have to clean the YOOZ device?
• Got questions about our products before ordering?
• How does the YOOZ Series 2 Smart Vibration work? How many minutes/puff usage are calculated?
• How do I charge my YOOZ device?
• How do I get started with my YOOZ device?

See all articles in YOOZ Product Info →

• What is the YOOZ Series 2 Device made of?